Phone Order

We do NOT take phone orders, please order through our online shopping cart.

How to Order Online

From the Homepage select a Category to shop from. Click on ′ADD TO CART′ or ′BUY NOW′

How to Register

To register, go to "Register" which is in the upper right corner on the homepage, then fill in the forms needed

Why Should I Become a Registered User?

Being a registered user makes it easier to keep track of all your orders for us to serve you better.

What if My Account Info Changes?

Log on with your username and password, and click on“My Account”, you will be able to change your personal information on "Edit My Profile", click "Save" upon completion.

I Forgot My Password

Go to“Log In”which is on the upper right of Homepage, please click on“forgot password” link located below the SIGN IN icon and follow the instructions.

I Forgot My Username

Please email cs@asupply.com with the subject of FORGOT USERNAME, and we will send you your info.

How Do I Check My Order Status?

When your order has been received and you have provided us with a valid email address, you will receive an Order Confirmation Email. Should you not receive a confirmation; please log on to your Asupply.com account to verify your order has been placed. As a registered user, you can view your order status by clicking on "My Account" and logging in with your username or email and password and then click on "Check Order Status"

Return/Exchange Policy

When you receive your item and are not satisfied with the product, you have 15 days from the ticketed date that is noted on the packing slip to return/exchange. If the return/exchange does not reach Asupply.com within 15 days of the ticket date, it will not be accepted and returned to you. All merchandise must be new and unused condition with original packaging. Shipping fees are non-refundable. 15% Restocking fees are non-refundable.

Ship Your Return to

Your order ships through various warehouses, please email cs@asupply.com in order to obtain the warehouse address.

Can I Modify or Cancel Orders?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. If you did not receive an Order Confirmation Email or Shipping Confirmation, please check your account by clicking "My Account" to verify that your order has been placed and to check the order status with us. If you still need assistance please contact us at cs@asupply.com

Out of Stock Items

Occasionally, high demand causes us to run out of certain items. If the item you ordered is out-of-stock, you will receive an "out-of-stock" email notice and we will refund the amount charged to your credit card. Please note that you will only be charged for items that will be shipped

Inaccuracy Disclaimer

From time to time, there may be information on Asupply.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Does Asupply.com Ship Internationally?

As of right now, we are NOT taking international orders online, however you may send an email request to cs@asupply.com to specify your need. We will manually process your order provided credit card is acceptable for payment.

How Long Does it Take to Process orders?

Depending on when the order is placed, please refer to "Shipping Method" to see shipping options. We try our hardest to process orders as fast as possible. Orders placed Friday (after 11am) through Sunday will be sent out Monday afternoon.

How Long Does Shipping Take?

The time of shipping depends on the shipping option you choose. Please refer to "Shipping Method".

How Long Does it Take for the Return Transaction to Be Made?

Return Transaction takes 5~7 business days to proceed.

What Happens if I Receive my Shipment and There is Damage?

If you receive a product that has obviously been damaged in shipping, sign for the package and note above your signature the word "damaged" or "open" and request that the delivery company inspect the package. If you found the damage after the delivery, please email to cs@asupply.com with a photo attachment indicating the damage. Please put email subject as Attn: Shipping Claim. Please include your Packing List Number (found on packing slip) and the name of the carrier that delivered the package. You MUST keep the damaged packaging until it is inspected by the carrier. Do not return the merchandise yourself, Asupply.com will process a claim and walk you through what to do next.

Shipping Method

UPS is our most frequently used carrier, orders placed Monday - Friday before 11.00 am PST will be processed the same day. - Ordinary: Ground Shipping is the most cost-effective option is available in the continental United States, Alaska, and Hawaii. After processing is complete, ground shipments usually arrive in 3~7 business days excluding holidays. - Express: If you need your gear quickly, 2nd-Day UPS option usually arrives within 3 to 4 business days excluding holidays. 2nd-Day UPS is available for the Contiguous United States, Alaska, and Hawaii. - Overnight: Do you have an item in emergency? No problem. Overnight UPS option usually arrive on the next business day excluding holidays.

Payment Method

Payment Options We Accept: Visa, Master Card, Discover, American Express What if My Credit Card is Denied? You will receive an error message if there is a problem with processing your credit card. You′ll have the opportunity to enter a new card number if this happens. Security GUARANTEED SECURITY! Asupply is safe to shop! All necessary precautions have been instituted to protect your privacy and security. We always use SSL-protected servers to ensure the safest credit card processing. Additionally, our website, including all incorporated applications, is designed and maintained by only the most-qualified professionals in the industry. And on the very rare occasion that anything is reported that may compromise this security even to the slightest degree, we act promptly. Please take this as an invitation to report your concerns and as a comfort that we always strive to keep you protected. Privacy Asupply .com respects every customer's privacy as if it was our own. This is our firm commitment. During the ordering and shipping process it is necessary for us to collect your name, address, phone number, email and financial information. Please keep in mind that acquisition of this personal information is utilized only confirm that your merchandise arrives as safely and efficiently as possible. E-mails and phone numbers are especially important in the occasional event that there is some type of error or problem with the provided information. Most importantly, Asupply.com will never release, trade, or sell any of your private information you provide us.